YOUR SPACE FOR REFLECTION AND ACTION
TAKE 15 MINUTES TO IDENTIFY AN ACTION!
15 minutes, it is both little and much in your day job ! Just spend 15 minutes in your "reflection and action » space : read a blog post on engaging teams to serve customers , click a link to an article by Bruce Temkin in the twitter thread, self -evaluate your customer experience management approach, find inspiration by reading a quote of Pine & Gilmore, ... and finally identify an action that you could implement in the week!
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